Occidental Costa Cancun Hotel | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Boulevard Kukulkan Km 4.5 Lote D7 5 Zona Hotelera, Cancun, Mexico, 77500

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Ocean Oceanfront Double Room

Max:

4 persons

360 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Double Room

Max:

4 persons

360 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Coffee machine

room details

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Junior Suite

Max:

2 persons

830 sq. feet

Bed options:

1 King Size Bed

Sea view

Coffee machine

Bathtub

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Cancun 3.8 mi

Airports

Isla Mujeres (ISJ) 12.9 mi

Cancun (CUN) 13.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Off-site parking lot

24-hour services

24-hour reception

24-hour security

Babysitting

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Water sports
Golf course

Services

Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's buffet
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Steam room
Massage
Public Bath
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Boulevard Kukulkan Km 4.5 Lote D7 5 Zona Hotelera, Cancun, Mexico, 77500

Map view

street view

Boulevard Kukulkan Km 4.5 Lote D7 5 Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Beach

Playa Langosta

3800 ft

Blvd. Kukulkan 5. 5 Playa Langosta

Float Fun Cancun

3300 ft

Church

Parroquia de Cristo Resucitado

1.3 mi

Blvd. Kukulcan Km. 4.5

Jardin del arte

3500 ft

CancunMexico

El Eden Ecological Reserve

4600 ft

Andiani Travel Group

5000 ft

Monumento a los Ninos Heroes

5000 ft

Beach

Playa Las Perlas

1.2 mi

Beach

Playa Tortugas

1.3 mi

Harbor

Aquatours Cancun

1.3 mi

Av. Bonampak

Malecon Tajamar

1.7 mi

Kukulcan Boulevard

Playa Tortuga Ferry Terminal

1.3 mi

Marina Adventure Bay

Bungee in Cancun

1.3 mi

Market

Mercado 28

3.1 mi

Blvd. Kukulkan k.m. 3.5

Sail Away Cancun

1.4 mi

Kukulcan Boulevard

Club De Playa

1.4 mi

Night club

Barezzito Puerto Cancun

1.7 mi

Cnr Avs Bonampak & Sayil Bullring SM 4A Lote 1

Plaza de Toros Cancun

2.1 mi

Golf Course

Puerto Cancun

2.1 mi

Mall

Malecon Americas Cancun

2.1 mi

Events

B2B Center Cancun

2.0 mi

Night club

ANTIQUE Puerto Cancun

2.1 mi

Store

Superama Bonampak

2.2 mi

Calle Fuego #2

Amigos de Sian Ka'an

2.2 mi

Square

Las Palapas

2.7 mi

Blvd. Kukulcan Km 9

Cancun Convention Center

2.8 mi

Av. Tulum Esquina Contoy Edificio Plaza Mayaland Local 1

CrossFit Revolver Cancun

2.3 mi

Arrecifes

2.3 mi

Nearby

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

1000 ft

Blvd. Kukulcan km.5

Galeon Capitan Hook

1500 ft

Restaurants

Sirenas Raw Bar

800 ft

Blvd. Kukulcan Km. 4.5

Cocoa Grill & Seafood Restaurante

1500 ft

Blvd. Kukulcan Km 4.5 En Grand Oasis

La Trattoria

2800 ft

Kukulcan Boulevard Km 4.5 Hotel Zone The Royal Cancun

Reviews and Ratings

Reviews from guests about their experience.

62%

loved their spa retreat and can’t wait to return.

6.2/10

Nice

Rooms

6.4

Location

7.8

Service

8.0

Dining

7.0

4/5 based on 10471 reviews

#73 of 273 hotels in Cancun based on Tripadvisor

John

United States of America, March 2025

5.2/10

My stay at Occidental Costa Cancun had its highs and lows. The staff were super friendly and made me feel welcome, especially in the dining area. However, I had to deal with red ants in my room, which was pretty annoying. The food was generally good, but the service could use some improvement, especially when it came to getting reservations for dinner.

Rooms

6.0

The room had a nice view of the pool, but I encountered red ants several times, which made my stay uncomfortable.

Service

5.0

The restaurant and bar staff were fantastic and really attentive. However, I found the front desk staff to be unorganized and unhelpful in addressing my issues with the room.

Location

8.0

The location is great since it's close to the main street and easy to hop on a bus for shopping trips. Being near the pier is also a plus for heading to nearby attractions.

Dining

7.0

The food was crazy good with a variety of dishes to try, though I felt the need for more consistent service when dining.

Facilities

6.0

The hotel had solid facilities, but I wish there were more options for poolside service and in-room dining.

Kate

United States of America, March 2025

7.2/10

My stay at Occidental Costa Cancun was a mixed bag. While the staff provided really good service and created a welcoming atmosphere, I was disappointed with the dining reservation system and the limited vegetarian options. The facilities could use an upgrade, but the beautiful beach and fun pool activities made my vacation enjoyable overall. 🌴🍹

Rooms

6.0

I found the rooms to be quite tired, and I had to switch rooms multiple times due to various issues like non-functioning air conditioning and crooked TVs. It definitely detracted from my experience.

Service

9.0

The staff were truly amazing, always friendly and attentive. They made my dining experiences special, especially Fernando and Pepe from the buffet. They treated my wife and me like family! 🌟

Location

8.0

The resort's location was great, close to the beach and right next to the ferry for visiting Isla Mujeres. I enjoyed the peaceful environment despite being in a busy area, which made for relaxing strolls.

Dining

7.0

I appreciated the fresh food, but I was frustrated with the reservation system for dinners. It was complicated, and I faced issues confirming my bookings. The buffet saved the day, but vegetarian options were limited.

Facilities

6.0

While there were fun activities around the pool, the overall facilities seemed outdated and could use some renovations to enhance the guest experience.

Rose

United States of America, February 2025

7.2/10

My stay at Occidental Costa Cancun had its ups and downs. The service from staff like Fernando and Pepe truly stood out and made dining a nice experience, but there were issues with the food variety and room maintenance that dampened my overall impression.

Rooms

5.0

The room was spacious and had air conditioning, but it was outdated with a leaking toilet and a clogged sink. The doors also needed repainting (which was a bit of an eyesore).

Service

7.0

The service from the restaurant staff, especially Fernando and Pepe, was excellent and added a personal touch to our dining experiences. However, interactions with front desk staff were less pleasant, as there were issues with our room keys and a lack of urgency to resolve problems.

Location

6.0

The resort is located near the beach, making it convenient for enjoying the ocean views. However, the beach was small and noisy due to nearby boat traffic, which detracted from the experience.

Dining

5.0

While there were a few decent options at the buffet, the food variety was lacking, especially for a vegetarian like my wife. The need to make dinner reservations early also felt inconvenient (waking up early while on vacation isn't ideal).

Facilities

6.0

The pool area was nice and spacious, offering a good place to relax. However, the 24-hour snack bar selection was very limited and repetitive, primarily serving just hamburgers and fries.

Joyce

United States of America, January 2025

6.0/10

I had a fantastic time at Occidental Costa Cancun. the staff was incredibly attentive and welcoming throughout my stay. The food in the al-a-carte restaurants was a highlight, but I did wish for clearer communication about dining options. Overall, it was a great vacation, but the check-in process could be smoother.

Rooms

8.0

My room was lovely, though it could get a bit musty at times. I appreciated the air-conditioning, which kept me comfortable. The cleaning staff even left nice towel decorations, adding a sweet touch to my experience.

Service

10.0

The service I received was great. Christian Balam and Miguel Chi at Albatres Restaurant were especially kind, getting to know me by name and always ensuring my drinks were filled. I felt genuinely cared for during my stay.

Location

9.0

The hotel's location was great, right on the beach and close to the harbor for the ferry to Isla Mujeres. it made exploring the area so convenient. I enjoyed the quietness of my surroundings while still being near activities.

Dining

9.0

Dining was a delight, with a varied menu at the al-a-carte restaurants. I highly recommend booking reservations early to secure the best dining times. The buffet was also a good option when I wanted something quick.

Facilities

8.0

The facilities were quite good, although I felt there could be better communication regarding the amenities. I appreciated the 24/7 snack bar and the cleanliness of the pool area, which added to my experience.

George

United States of America, October 2024

6.0/10

I enjoyed my five-night stay at Occidental Costa Cancun overall, as the clean surroundings and friendly staff made a good impression. The room was comfortable, and the variety of food options was plentiful, though the buffet was more to my liking than the a la carte restaurants. However, I found the beach area small and the noise at night from the air conditioning a bit disruptive.

Rooms

7.0

My room was clean and comfortable, with daily housekeeping. I had a small balcony, but the room was on the smaller side and a bit noisy at night due to the air conditioning.

Service

9.0

The staff were consistently pleasant and gave excellent service, especially the bartenders who were always smiling and quick with the drinks.

Location

8.0

The hotel is located in a busy area, but it's also close to the ferry to Isla Mujeres and other attractions, which is convenient.

Dining

7.0

There were multiple dining options, but I found the buffet the best. The Italian restaurant served delicious food, while the Mexican option was just okay.

Facilities

8.0

The pool area was nice and clean, with towels readily available. I appreciated the option to rent a car for exploring the area.